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FAQ

  • Mimo 2018-07-19 조회수:523

    Are you looking for a certain Korean beauty product or brand in UAE but can't find it anywhere? 
    Is the product currently out of stock on our website?

    Fill up our request box HERE for us to include the products that you want on our next shipment!

  • For any inquiries regarding to new stocks or request for specific products that is not yet available on our website, you may message us at:

    Subject: Product Inquiry/ Request
    Email: info@mimostudio.com 
    Contact number: 0565599590
    Facebook: @mimocosmetics / Mimo Studio
    Instagram: @mimostudiouae

  • Mimo Studio's office is based in Dubai. At this moment, we do not have a physical shop yet but we do attend events and exhibitions to sell and promote our merchandise. Please check our Social Media accounts for event announcements.

    All of our products are sourced directy from South Korea's authorized distributors only.

  • ORDER VIA WEBSITE:

    1. Sign Up or Log-in to your account 

    2. Search for your desired product

    - using search bar at the top of the site
    - by brands or type of products using the buttons at the sidebar

    3. Place item to CART if purchasing for more products or select BUY IT NOW button for 1 item purchase

    4. Proceed to Order Information

    - Do not forget to indicate the available time or day you can receive the order

    5. Payment

    - ​Cash on Delivery
    - Bank Transfer via First Gulf Bank
    - Paypal

     

    ​ORDER VIA SOCIAL MEDIA

    1. Message us between 9am - 6pm to receive a quick response from our team at:

    INSTAGRAM: @mimostudiouae
    FACEBOOK: fb/mimocosmetics

    2. Please provide the following information to place an order:

    - ​Name
    - Mailing Address (please indicate if work or home address)
    - Contact Number (landline or/and mobile number)
    - Email Address
    - Ordered product and quantity
    - Available time you can receive the product and other special instructions

    3. If you are unsure of the product you wanted to purchase, please do not hesitate to ask us for product recommendation
     

    ORDER VIA CALL OR WHATSAPP

    We respond as soon as we can. Please message us on our whatsapp or call us at 0565599590.

     

    HOW DO I KNOW THAT YOU RECEIVED MY ORDER?

    Our system automatically sends an email once we processed the order.
    To know the status of your order, please contact us on our social media accounts or call us.
     

    I MADE A MISTAKE! HOW DO I CHANGE OR CANCEL MY ORDER?

    Do not panic! If you made a mistake with your purchase, you may cancel the previous order and start over with your shopping again.

    To cancel your order, please login to your account and go to the Order List.
    Select the Order No. that you would like to cancel and click on the "Cancel" button.


    YOU SENT ME A WRONG ITEM OR THE PRODUCT IS DAMAGED, HOW DO I RETURN IT?

    Oops! We deeply apologize if this happens.
    Do not worry, you may return the product as long as the product's condition is the same as when it was delivered. 
    Just inform us as soon as possible and always make sure that you check the product first before paying the courier.

    To replace a damaged products kindly contact us through our Social Media accounts, Whatsapp or Call at +971 565599590.  
    Delivered products that is considered damaged can only be replaced if the customer requested it within 24 hrs.

  • If you have forgotten your password, please click on "Forgot Your Password?" below Sign In.You will be asked for your login email address to retrieve your password hint. Your hint will be emailed to you within one hour. Pleae note that if you did not provide a password hint upon registration, the email you receive will be blank. If you still do not remember your password, you can call +971 4 347 4165 to reset your password.

  • Mimostudio.com offers FREE STANDARD 3 DAY SHIPPING on all U.A.E. for merchandise orders of AED200 and over.

    For shipments totaling less than AED200, there is a delivery charge of AED25 for Standard 3 Day shipping.

    Gift Cards and e-Gift Certificates do not apply. 

    International shipping currently unavailable. 

  • Mimo 2016-04-20 조회수:1240

    Are you a blogger, vlogger or a social media influencer who would like to try and review different K-beauty products for FREE every month?
    Sign up HERE and tell us more about yourself. We will get in touch once we are ready to collaborate with you.

    *Please take note that there will be NO money involved in this collaboration, only FREE products.

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